NEW SAP C_C4H56_2411 STUDY MATERIALS, C_C4H56_2411 EXAM INTRODUCTION

New SAP C_C4H56_2411 Study Materials, C_C4H56_2411 Exam Introduction

New SAP C_C4H56_2411 Study Materials, C_C4H56_2411 Exam Introduction

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SAP C_C4H56_2411 Exam Introduction - Dumps C_C4H56_2411 PDF

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q34-Q39):

NEW QUESTION # 34
Which of the following are mandatory to maintain when you want to create a new business user? Note: There are 2 correct answers to this question.

  • A. Employee
  • B. Business role
  • C. Organization
  • D. E-mail

Answer: A,B


NEW QUESTION # 35
What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

  • A. Service level determination
  • B. Business role assignment
  • C. Case responsibility determination
  • D. To control validity of the service catalog
  • E. A filter option for the case summary

Answer: A,C,E


NEW QUESTION # 36
What is one of the main uses for warranty management in SAP Service Cloud Version 2?

  • A. Routing rules can be applied to warranties.
  • B. The warranty is assigned to a contract.
  • C. The warranty is assigned to a registered product.
  • D. The system can be set up so that certain service levels are not covered.

Answer: C


NEW QUESTION # 37
When using autoflow rules, which of the following do you need to consider? Note: There are 3 correct answers to this question.

  • A. Conditions can be based on extension fields.
  • B. Too many rules affect system performance.
  • C. Autoflow rules must be assigned to the business role.
  • D. Optimization from the back end is done automatically when too many autoflow rules exist.
  • E. Conditions can be based on standard fields.

Answer: A,B,E


NEW QUESTION # 38
Which capability ensures service agents send e-mail responses with the correct corporate branding?

  • A. Autoflow
  • B. Determination rules
  • C. E-mail templates
  • D. Workflow rules

Answer: C


NEW QUESTION # 39
......

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